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64% of U.S. shoppers contacted customer support in 2017. Use this guide to train new group members, interact in role-playing workouts, or simply refine your individual strategy to challenging customer support situations. Putting some processes in place could assist you to work on these customer support statistics in the future. Preemptively addressing buyer considerations and frustrations earlier than they happen is a mark of a very high-performing customer support organization. 67% of customers finish a call in frustration after they can’t reach a customer support consultant. 84% of shoppers report that their expectations had …